Integrated information, communication, and technology (ICT) is the latest acronym that defines the work of consultants who are responsible for providing the design solutions and specification guidance that make enterprise spaces as functional and productive as possible. Just as our enterprise clients are, we are constantly adjusting to the metamorphosis in products, platforms, ecosystems and the user experience. Gaining mastery of the client’s collaboration workflow and IT-network roadmap is the secret sauce for integrating technologies into the organization’s global ecosystem. That’s because today’s decisions around unified collaboration (UC) are affecting the three most significant components of any facilities project: schedule, budget, and quality. Consultants have to be engaged earlier in the timeline, and we have to stay around longer to verify success.